In order to provide our customers with the best quality and customer satisfaction, we have established a clear and fair return policy. Project Process: All projects are planned in working days and start with a scoping process with exploration/analysis.
This process is done to ensure that both parties fully understand the project and to avoid potential cancellations, returns or disputes. Completed Works: Each stage in the project process is completed with care.
Given the effort and time spent, there are no refunds for completed work. Project Termination: In the event of a mutual termination of a project, the client retains control of the completed works and any payment for further development is void.
In this case, the previous payment or deposit is non-refundable. Approval and Development Phase: If the client approves the mock-up designs and the project moves to the development phase, no payment is refunded. Milestone Phases: Partial refunds are not available for projects in the middle of a milestone phase. Special Occasion Services: Special occasion services offered by our marketing team are non-refundable.
These services are of limited duration and cannot be canceled. SEO and Digital Marketing: SEO and digital marketing packages are non-refundable.
However, the customer can cancel with 30 days prior written notice. Abandoned Projects: No deposits or payments are refundable for projects that are abandoned or held for more than 30 days.
These policies have been created to maintain mutual trust and satisfaction.